Before we begin
This is the plain-English version of how we’ll work together. Your exact program, support, term and investment are the ones shown in the offer or invoice you accepted.
Client agreement
We’ll provide the coaching, support, resources and access included in your selected program or tier. We’ll deliver the program with reasonable care and may involve members of the Master Implementers team. Session times, facilitators and delivery methods may change when reasonably needed, while keeping the overall substance of your program.
You agree to provide accurate information, participate in good faith, complete the actions we agree on and make your own business decisions. You and your coach will agree on the most important actions together, keeping them reasonable and relevant to your goals—surprise or unrealistic tasks won’t be counted. You remain responsible for your business, marketing, customers, finances and legal compliance. Please also treat our team and other members respectfully.
Your investment, payment schedule, program term and any specific cancellation rights are the ones in your accepted offer or invoice. Payments must remain up to date for access to continue. Unless those written terms say otherwise, choosing to stop participating does not create a refund of amounts already paid or cancel any remaining committed instalments. This does not affect rights the law gives you or any remedy for our material failure to provide the program.
Our commitment
Your first 12 months begin on the program start date stated in your onboarding message, accepted offer or invoice. If, at the end of those 12 months, you haven’t collected business revenue equal to at least twice your program investment, we’ll continue providing core coaching support at no additional program fee until you do, provided that you:
For this commitment, your investment means the program fee for your first 12 months, excluding GST, financing charges and third-party costs. For a month-to-month tier, it means the program fees you actually paid during those 12 months. Revenue means new cash actually received by your business from genuine customers or clients during the same period. It excludes taxes, refunds, chargebacks, loans, grants, investment funds, internal transfers and old receivables. For an asynchronous tier, the attendance condition does not apply, but the action, submission and record-keeping conditions still do.
Core coaching support means continued access to our regular group coaching, community and reasonable feedback through the designated channel. It does not restart expired private sessions or cover third-party costs. The participation and reporting conditions above continue during extended support. Extended support may end if you stop meeting them for 60 days after a written reminder.
We’ll guide and support you, but we can’t control your actions, market or results. Other than the continued-support commitment above, we don’t promise any particular earnings or outcome. Examples and testimonials aren’t guarantees. Our coaching is educational and is not legal, tax, accounting, investment or medical advice.
We’ll each keep non-public information shared through the program confidential and use it only for the coaching relationship. Group spaces involve other members, so please share thoughtfully. Sessions may be recorded with notice for delivery or internal quality purposes. We won’t use your name, image, story, results or testimonial in marketing without separate permission.
You own your business and the original work you create. We own our frameworks, lessons, templates, recordings and program materials. You may copy and adapt them for use within your own business, but you may not publish, redistribute, resell, teach or use them to train or power a product, shared AI system or knowledge base offered to others without written permission.
Please tell us promptly so we can try to resolve it in good faith. We may suspend access for missed payments, serious misconduct, unlawful activity or misuse of our materials. If we end your program without cause, we’ll fairly refund any clearly undelivered prepaid portion. Nothing limits liability that cannot legally be limited, including fraud or death or personal injury caused by negligence. Otherwise, to the extent permitted by law, each party’s total liability is limited to the amount paid for the program. Singapore law applies and disputes are subject to the Singapore courts.
This page works together with the accepted offer or invoice that identifies your program, tier, term and investment. If a commercial detail differs, the accepted offer or invoice controls that detail. This agreement may be accepted electronically.
Final step
If anything is unclear, ask us before submitting. We’re happy to talk it through.
Thanks for confirming. You can close this page and continue with the next onboarding step.